customer help

Customer Care Service

Email: info@jnby.com.au

Phone: 0406 816 588

Hours: 10:00am – 5:00pm Monday to Friday (EST)

Or visit your nearest store

Please include your account information, your online order number (where applicable) and contact details in all correspondence to assist us in handling your query appropriately.

Our customer service team endeavours to respond to your queries as quickly as possible. In busy periods, however, please allow up to 72 hours for us to return your query.

Employment Enquiries

Email: HR@jnby.com.au

PR & Marketing Enquiries

Email: au.jnby@gmail.com