Returns Policy

Change Of Mind returns accepted for online Australian orders 30 days from the date of delivery

There are two options to return the purchased items. 

  • Return By Post (customer responsible for shipping costs)
  • Return In-Store (Melbourne Central store only)

JNBY will provide refund, exchange or credits after a thorough evaluation. Intact products, labels, and receipts are the must evidences for a return. 

Unfortunately our change of mind policy does not apply to Sports bras and hosiery due to hygiene reasons.

If you have any questions about your returns, please call 0406816588

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