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There are two delivery options for JNBY online orders.

In-Store Pick Up (Melbourne Only)

• No minimum spend, and it’s free
• Order will be ready within 3 days
• Confirmation email sent when your order is ready for collection

Home delivery - Free Domestic Shipping On All Orders

We are experiencing huge delays due to decreased air activity across the world and domestic delivery delays due to COVID-19. Your order may take up to 2-3 weeks to arrive if you order from our International Warehouse.

Orders will be dispatched within 5 business days. We post Australian orders using the Sendle Shipping service.

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Change Of Mind returns accepted for online Australian orders 30 days from the date of delivery

There are two options to return the purchased items. 

• Return By Post (customer responsible for shipping costs)
• Return In-Store (Melbourne Central store only)

JNBY will provide refund, exchange or credits after a thorough evaluation. Intact products, labels, and receipts are the must evidences for a return. 

Unfortunately our change of mind policy does not apply to Sports bras and hosiery due to hygiene reasons.

If you have any questions about your returns, please call 0406816588

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